Legal & Site Information
Transparency, trust, and your peace of mind — from Florida to everywhere.
Legal Notice
Effective: March 1, 2026Paradise Island is a licensed travel experiences marketplace headquartered in Miami, Florida. We connect travelers with local guides, tour operators, and activity providers across Florida, the Caribbean, and beyond.
All content, branding, and intellectual property on this website belongs to Paradise Island unless otherwise noted. Unauthorized reproduction, distribution, or commercial use of any material is strictly prohibited under U.S. copyright law.
Terms & Conditions
Last updated: March 1, 20261. Acceptance of Terms
By accessing SunRoute Adventures and booking any activity, tour, or experience through our platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Booking & Payment
All bookings are subject to availability and operator confirmation. Prices are listed in USD and include applicable taxes unless stated otherwise. Full payment is required at the time of booking. We accept all major credit cards and PayPal.
3. Cancellations & Refunds
- Cancellations made 48+ hours before the experience: full refund
- Cancellations within 24–48 hours: 50% refund
- Cancellations within 24 hours: no refund, except in cases of operator cancellation
- If an operator cancels, you will receive a full refund or free rebooking
4. Conduct & Responsibility
SunRoute Adventures acts as a marketplace connecting travelers with independent tour operators. We are not liable for the actions, omissions, or negligence of third-party operators. All participants must follow the safety instructions provided by operators and comply with Florida law and local regulations.
5. Age & Health Requirements
Certain experiences have minimum age, weight, or health requirements set by the operator. It is your responsibility to review these requirements before booking. No refunds will be issued if you are turned away for failing to meet them.
6. Intellectual Property
All listings, photos, copy, and branding on SunRoute Adventures are protected by copyright. You may not reproduce or distribute any content without prior written consent.
7. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the courts of Miami-Dade County, Florida.
8. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.
Privacy Policy
Last updated: March 1, 2026Who We Are
Paradise Island ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
- Name, email address, and phone number when you create an account or book an experience
- Billing and payment details (processed securely — we never store full card numbers)
- Location data when you search for nearby experiences (with your permission)
- Usage data: pages visited, searches performed, and device/browser information
- Reviews and communications you submit on our platform
How We Use Your Information
- To process and confirm your bookings
- To send booking confirmations, reminders, and post-experience follow-ups
- To personalise experience recommendations based on your interests
- To improve our platform through analytics and user feedback
- To send promotional emails (only with your explicit consent; unsubscribe anytime)
- To comply with applicable U.S. federal and Florida state laws
Sharing Your Data
We share limited booking details (name, contact) with the relevant tour operator to fulfil your experience. We do not sell your personal data to third parties. We may share data with trusted service providers (e.g. payment processors, email platforms) under strict confidentiality agreements.
Cookies
We use essential, analytical, and marketing cookies to improve your experience. You can manage preferences via our cookie banner or your browser settings. See our separate Cookie Policy for full details.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To submit a request, email privacy@sunroute.com. We will respond within 30 days.
Data Retention
We retain account data for as long as your account is active, plus 3 years for legal and tax compliance. Booking records are kept for 7 years as required by Florida law.
Security
Last reviewed: March 2026At SunRoute Adventures, the security of your personal and payment data is our top priority. We implement industry-standard safeguards across every layer of our platform.
Payment Security
All payments are processed through Stripe, a PCI DSS Level 1 certified payment provider. We never store your full card details on our servers. Every transaction is protected by 3D Secure authentication where supported.
Data Encryption
All data transmitted between your browser and our servers is encrypted using TLS 1.3. Sensitive data stored at rest (passwords, personal identifiers) is encrypted using AES-256.
Account Protection
- Passwords are hashed using bcrypt — we can never see your plain-text password
- Two-factor authentication (2FA) is available and encouraged for all accounts
- Suspicious login attempts trigger automatic account alerts
- Sessions automatically expire after 30 minutes of inactivity
Infrastructure
Our platform is hosted on AWS infrastructure in the US-East region with automated backups, 24/7 uptime monitoring, and DDoS protection. We undergo annual third-party penetration testing and maintain a formal incident response plan.
Responsible Disclosure
Found a vulnerability? We take security reports seriously. Please email security@sunroute.com with details. We commit to acknowledging reports within 48 hours and resolving critical issues within 14 days. We do not pursue legal action against good-faith security researchers.